Panche Tasev
Information Technology and Services Professional

A multi-skilled IT professional with good supervisory and technical expertise. Very capable,
with a proven ability to ensure the smooth running of IT systems that improve the efficiency
and performance of a company. Extensive practical knowledge of systems builds, hardware
and software, network support, technical support and computer repairs. I enjoy closely
following the latest changes in technology and apply this to my duties wherever relevant.
Looking for a new and challenging position, one that will make best use of my existing skills
and experiences, and also further my personal development.

Education

2011-Present

University Goce Delcev, Faculty of Computer Science, 2000 Stip Macedonia
Something else about this school
Experience

2013-2015

PAN NET SOLUTION Company
Owner

• Managing a team of six administrative and technical staff
• Installing and maintaining hardware and software
• Performing routine audits of hardware and software
• Developing and maintaining clients’ IT systems and software by implementing new
technologies
• Procuring IT hardware, software and maintenance products and services
• Managing the IT budgets and expenditure on hardware and software
• Supporting IT related projects
• Recruiting and training of new employees
• Maintaining documentation of changes regarding users, functions and systems
• Having excellent time management, confidentiality and communication skills

2011 - 2015

Service and Sales Centre Deluxe AUTO for Volkswagen, Skoda, SEAT
IT Support

• Procuring of IT hardware, software and maintenance products & services
• Installing, diagnosing, maintaining and upgrading hardware and software
• Maintaining and upgrading computer network

2008 - 2009

On.net – Telecommunication operator
Sales Assistant / Tech Support

• Establishing contracts with business customers
• Provide technical support to customers via telephone, email and through tickets
• Sent ticket to appropriate departments utilizing ticket tracking system
• Maintained documentation of processes and tickets
• Troubleshot problems regarding logins and passwords
• Helping private and corporate customers to install and test their ADSL equipment
• Setting up and configurations of routers for business customer in their companies
• Presenting new offers to customers and providing customer service
• Preparing daily, weekly and monthly reports

2007 - 2008

T-Home Telecommunication operator
Indirect Sales and Tech Support

• Presenting new offers to customers and providing customer service
• Establishing contracts with private and business customers
• Helping private and corporate customers to install and test their ADSL equipment
• Setting up and configurations of routers for business customer in their companies

2002 - 2007

DBS Computers
Computer technician / IT Manager

• Sales, maintenance and repair of personal computers
• Managing recovery systems (Using Norton Ghost and Acronis)
• Install and configure computer networks including LAN and WAN
• Manage network configurations to ensure that all computers on a network can communicate
effectively
• Test computers peripherals, hardware and software to ensure that they are working
appropriately
• Upgrade software, patches and operating systems on a continuous basis
• Troubleshoot hardware and software problems
• Act as a technical resource in order to assist users’ computer problems
• Answer tickets and emails pertaining to users’ computer problems
• Ensure that all computers are secured effectively by installing and updating antivirus software
• Analyse network problems and manage preventative maintenance procedures
• Developing offers and realisation for larger number of computers (>20)